Online Collectables

Whats App Privacy

This follows calls from concerned users for people to ditch the Facebook-owned app for Signal. WhatsApp this week published an FAQ clarifying the terms of its updated privacy policy and responding to concerns that the firm behind the text-messaging app shares personal information with parent company Facebook. WhatsApp noted the update doesn’t affect the privacy of messages with friends and family, and instead relates to messaging businesses through the platform. The company also said the update “provides further transparency about how we collect and use data.” WhatsApp emphasized that neither it nor Facebook can see users’ private messages or hear their calls. WhatsApp also doesn’t keep logs of who people message or call, can’t see...

Amazon Pharma

A little over two years after its $753 million acquisition of the prescription medicine delivery service PillPack, Amazon has finally launched Amazon Pharmacy, its online and mobile prescription medication ordering and fulfillment service. Using a secure pharmacy profile, customers can add their insurance information, manage prescriptions and choose payment options all through Amazon’s service. And in another small push toward wider healthcare services, and not just selling items (although, yes, the outcome is to sell items), users are provided with “self-service help” tools on Amazon’s portal, and they also have the option to speak to pharmacists over the phone for advice: “Friendly and knowledgeable pharmacists are available 24/7 to answer questions about medications.” After launching...

Consumer shopping change during covid 19

The pandemic has accelerated the shift towards a more digital world and triggered changes in online shopping behaviours that are likely to have lasting effects The COVID-19 pandemic has forever changed online shopping behaviours, according to a survey of about 3,700 consumers in nine emerging and developed economies. The survey, entitled “COVID-19 and E-commerce”, examined how the pandemic has changed the way consumers use e-commerce and digital solutions. It covered Brazil, China, Germany, Italy, the Republic of Korea, Russian Federation, South Africa, Switzerland and Turkey. Following the pandemic, more than half of the survey’s respondents now shop online more frequently and rely on the internet more for news, health-related information and digital entertainment. Consumers in...

TikTok and the new social media

TikTok has been in the media spotlight for quite some time. Even in light of its speedy climb to success, it’s not easy to figure out why the app succeeded where so many social media challengers failed. Creative, fast-paced, and always delivering content to users, TikTok has given creators and influencers a substantial profile, and arguably the biggest shortcut to a huge audience – all of which are possible explanations. But the question many are now starting to ask, as the app increasingly receives more attention from marketers and government bodies worldwide, is how do consumers and brands actually use it? And, what does this suggest about the future of social media? Research from a...

Wallmart merges with Shopify

Walmart announced a new partnership with e-commerce shopping platform, Shopify, now used by over 1 million businesses. The deal will open Walmart’s Marketplace to Shopify’s small business sellers, with the goal of bringing 1,200 Shopify sellers to the marketplace this year. The partnership will greatly expand the reach of the participating brands by placing them in front of Walmart Marketplace’s 120 million monthly visitors. The partnership is a direct shot at Amazon, which today promises third-party sellers the ability to reach more than 300 million customers worldwide and even offers help with shipping, returns and customer service by way of Fulfillment by Amazon. Walmart, meanwhile, has been steadily working to make its own marketplace a...

Google Consumer Driven

Natalie Zmuda, global executive editor of Think with Google, talks to Marvin Chow, VP of consumer apps marketing at Google, about how brands can put their customers first and deliver great mobile experiences. They talk about how Google balances data with empathy to deliver relevant, helpful experiences across channels.

Coronavirus in South Africa

We are here for you, at the normal operating hours. For information, current updates on the coronavirus in South Africa , visit the government’s Covid-19 portal: https://sacoronavirus.co.za/

CES 2020

From high-tech food to folding computers to upgrading your health to a prototype city of the future, these trends mattered. With thousands of new products shouting for your attention, you can easily miss the bigger takeaways at CES. Recognizing the trends that develop and will impact the future is one of the most valuable things about the show. And since technology now touches more aspects of our lives than ever before, there were several key trends on display at CES 2020. Read more (CNET)…

Netflix

If there’s a company that’s synonymous with seamless customer experience, it’s Netflix. It has become the defacto entertainment source for many. So much so that 15 percent of the world’s web traffic goes to Netflix. But when your experience is industry-leading, how do you evolve it without disappointing customers? The answer lies in experimentation, built on proven psychological principles. And because Netflix is a subscription service, you can quickly discover what’s working. Just observe how many customers cancel their service in response to your experiment and optimize from there. 1. The Reciprocity Principle Reciprocity is a social norm of responding to a positive action with another positive action. It’s why you feel indebted when someone does you...

Google Search

“Where’s the best place to hide a body? The second page of a Google search.” The gallows humor shows that people rarely look beyond the first few results of a search, but Lee Griffin isn’t laughing. In the 13 years since he co-founded British price comparison website GoCompare, the 41-year-old has tried to keep his company at the top of search results, doing everything from using a “For Dummies” guide in the early days to later hiring a team of engineers, marketers and mathematicians. That’s put him on the front lines of a battle challenging the dominance of Alphabet Inc.’s Google in the search market — with regulators in the U.S. and across Europe taking...